SevenCs support customers receive operational support for their applications including assistance and help in using the software, error investigation, workarounds and fixes.
At Teledyne SevenCs, we understand that reliable software is critical in the maritime industry. Our support services are designed to ensure optimal system performance, accelerate time-to-market, and deliver quick issue resolution and long-term success, whether you are a software user or a system integrator working with our SDK.
Support is available Monday to Friday (excluding public holidays in Hamburg):
🕘 9:00 a.m. – 5:00 p.m. CET
📞 Phone: +49 40 851 7240
📠Fax: +49 40 851 724 - 79
📧 Email: [email protected]
All communications must be in German or English.
To ensure the highest quality of support, we strongly recommend that customers keep their software up to date. While using the latest version is not mandatory, please note:
Using the current version helps us provide faster, more accurate assistance and ensures access to the latest features and security enhancements. We offer the Support Packages below for the following SevenCs products:
This level is suitable for teams with in-house development expertise requiring access to the latest updates.
Ideal for teams that not only need to comply with the latest standards by receiving updates, but also occasionally need guidance on implementation and best practices.
Designed for system integrators and OEMs with complex environments or certification needs. This level ensures a closer partnership and faster turnaround for time-sensitive projects.
Service Levels by product
The Maritime SDK is available at three levels. Each higher level adds more services.
| Service | Limited | Standard | Premium |
|---|---|---|---|
| Software Updates | |||
| Service Registrations | |||
| Hotline Support | - | ||
| Type Approval Support | - | - |
These products are offered with Standard Support. The services included are shown below.
| Service | ChartServer | Voyage Intelligence API | 7Cs Tools |
|---|---|---|---|
| Software Updates | - | ||
| Hotline Support |
We deliver every software release automatically, from major upgrades to incremental enhancements and routine fixes. Keeping your software reliable and up to date.
Performance & Innovation - Significant enhancements to performance and quality, plus architectural improvements for long-term scalability.​
Easy to adopt - Backward-compatible, with smooth integration and minimal configuration.​
Low disruption - Carefully tested and released incrementally, with little to no impact on daily operations.​
Customer-driven - Focused on usability and performance, based on your feedback.​
Fully supported - Guidance and resources for smooth transitions on major releases.​
Service registration is crucial to keep using your EC2007 or Nautilus SDK software after hardware changes, like replacing a hard disk or mainboard, or if the dongle is damaged. These changes can invalidate the original registration, so updating the system's registration is necessary to maintain functionality.
We offer responsive assistance through email, telephone, or online conferencing tools (e.g., Microsoft Teams). Our support team is available to:
This service is available to all support customers - no special training or certification is required to access it. Please note: to facilitate efficient troubleshooting we may require remote access to the supported software.
We offer expert assistance throughout the ECDIS type approval process, ensuring a smooth and efficient certification journey. Our services include:
This service is designed to support OEM partners and integrators in achieving certification, with minimal delays and maximum confidence.
To access our customer knowledge base, click 'Find out more' - Please note that registration is required.